Available in the iOS development preview
Updated October 20, 2026.
This page does not submit a request or delete anything. The steps below apply to iOS preview builds that show Delete account. Do not assume an older build or another platform already includes the feature. If your version does not show this option, contact hello@velorn.ai for help.
Delete your Velorn account
- Open the account screen and find Help & account.
- Choose Delete account and read what will be removed.
- Continue to secure sign-in and sign in again with the same Velorn account. This verifies who is requesting deletion.
- On the final confirmation screen, choose Delete my account permanently. If you change your mind before confirming, choose Keep my account.
- Wait for Account deleted, then choose Done. Velorn returns to a signed-out state.
The final deletion cannot be undone. Signing out, uninstalling the app, or closing the sign-in window is not account deletion.
If deletion is interrupted
Deleting the server account and cleaning up this device are separate steps. Velorn can show a pending message or Finishing account-data cleanup on this device while it completes them.
Keep the app installed. Return to Velorn and use Check deletion status if offered. The app resumes the saved request; it does not automatically submit another permanent deletion. Do not reinstall, create the account again, or repeat the final confirmation to try to clear a recovery screen. Contact support if the status does not resolve.
Completion depends on network and service availability. The app reports success only after server deletion and cleanup on the device completing the request have succeeded.
What deletion removes
- Your active Velorn sign-in profile with our authentication provider.
- Velorn account sessions and registered computer/device connection records.
- Related server connection credentials and pending device approvals.
- Account-specific credentials, account-attributable drafts, and account-owned temporary preview/share files from the device completing deletion.
Other devices lose server account access. Their offline copies cannot be remotely wiped, and this flow does not erase unrelated accounts’ data or shared display preferences. Older preview builds may have left data without reliable account ownership; deletion does not guess which account owns those leftovers or promise to remove them.
Logs, backups, recovery records, and support correspondence have separate retention described in the privacy notice. In particular, Auth0 states that deleted profile data can remain in encrypted offline backups for 14 months. Removing the live account does not mean every historical copy disappears immediately.
If you used Velorn-funded Luna
Deleting the account revokes funded access and removes the account’s detailed request records from the allowance journal. A keyed “not eligible” marker and the overall pilot spend total remain to prevent the same allowance from being granted again. This is pseudonymous account-related data, not a claim that every identifier has been erased. Separate eligibility settings retain the approved account identifier, allowance and expiry; deletion blocks the grant but does not automatically remove those settings or their configuration and preparation copies. See the funded-pilot retention section for the closure deadline, operator-managed cleanup and backup treatment.
Deletion does not remotely erase desktop conversations or automatically remove text already processed under OpenAI’s API retention policies. Velorn’s ordinary log, backup and support-mail periods remain separate.
What stays under your control
Account deletion is not a command to erase projects, source media, exports, or conversation files on your own desktop. Copies you saved in another app also remain there. You can manage those files yourself.
Deleting a Velorn account does not delete your Google account or a separate AI-provider account, and does not cancel a subscription with another provider.
Need help?
Contact hello@velorn.ai with your app version and the status shown. Do not include passwords, API keys, or sign-in codes. You do not need to email us to complete the normal self-service flow.